Frequently
Asking
Questions

Account opening

How do I sign up?

Submit the signup form to open your Profile with Ventezo broker. Fill in all the required information and click "Create account". You will be redirected to the Client Portal.

* Check your email for a message titled "Confirm your email address" and click the button "Confirm email" and you will be redirected to the Member Area.

Fill in all the required information and click "Save", then upload your personal documents for verification here.

Select "Open account". During this step you need to choose an account type and confirm other options. After that you'll get an email titled Welcome to Ventezo! It contains your trading account credentials. Make sure you keep this email.

Your trading account has been opened successfully! Select one of the deposit options to make a deposit, or click Or verify my identity to verify your Personal Area.

Please note: Make sure your credentials match your documents as you'll be asked to confirm your personal data during verification. Please also bear in mind that since you can only use your own bank account, credit/debit card or e-currency wallet, your personal info should match the account or cardholder name as well.

I already have an account with Ventezo. How do I open a new trading account?

What type of account should I choose?

What leverage should I select?

Can I open a swap-free (Islamic) account?

Where can I find your Customer Agreement?

I've opened an account. What should I do next?

Client Portal

What is a Client Portal for?

How do I sign in to my Client Portal?

I forgot my Client Portal password.
How can I restore it?

How do I change my leverage?

How do I switch my
MT4 account to regular or swap-free?

Where can I find all of my accounts?

How can I close my Client Portal?

Can I have several Client Portals?

Personal Information

How do I change my email address?

How do I change my phone number?

I forgot my trader password. How can I get a new one?

How can I set a new Personal Area password?

How can I change my trader password?

How can I restore or change my investor password?

Account verification

How can I verify my account?

Why should I verify my account?

I have submitted the documents. How long does it take to verify my account?

Is my personal information safe with you? How do you protect my personal information?

Trading conditions

What is your spread? Do you offer fixed spread?

How does floating spread change throughout the day?

Do you have requotes?

Do you have slippage on your platforms?

Do you guarantee stop orders?

Is it possible to lose more than I deposited? What if my account's balance becomes negative?

Negative balance protection

How much margin is required to open my order?

My order was not executed correctly. What should I do?

Do you have any commissions?

What trading techniques and strategies can I use?

Do you allow hedging/scalping/news trading?

What is a price gap and how does it affect my orders?

What happens if I leave my order open overnight?

Can I trade Cryptocurrency at Ventezo?

Can I trade Commodities at Ventezo?

What are commodities?

Trading Accounts

What types of accounts do you offer?

Do you offer demo accounts?

How do I open a demo account?

Do you deactivate demo accounts?

Do you deactivate real accounts?

Can I have multiple accounts?

What account currencies do you offer?

Where can I find the access data?

Where can I download my account statement?

Trading Platform

How do I log into MetaTrader 4 with my account?

How do I open an order?

What order types are available in MT4?

How do I set Stop Loss and Take Profit?

How do I close an order?

Where can I see my trading history?

How do I open a new chart?

Where do I change chart settings?

Why am I unable to open a position?

I can see only few currency pairs in MT4

What are your stop levels?

What do I do if I see "Waiting for Update" on the chart?

Why is the "New Order" button grey?

Why do I see "Invalid account" in the connection status?

Why do I see "No Connection" in the connection status?

Do you provide EAs or Indicators? Where can I download them?

Deposit and Withdrawal

How can I deposit funds into my account?

When will the deposited funds be credited to my balance?

Are my funds safe? Do you offer segregated accounts?

I have submitted a withdrawal request. When will I receive the funds?

Do you charge any fees for deposits and withdrawals?

What is the maximum amount for withdrawals / deposits?

Can I deposit/withdraw several times a day?

Can I submit a withdrawal request if I have open orders/positions?

Which currencies can I use to fund my Ventezo account?

Where can I review my deposit/withdrawal history?

How can I withdraw my funds?

My withdrawal request status is pending. What does that mean?

Why was my withdrawal rejected?

Can I cancel my withdrawal request?

My withdrawal was processed but I have not received the funds yet. What should I do?

Can I transfer the funds between my real accounts?

Is internal transfer instant?

Do you change any fees for internal transfers?

Can I claim a deposit bonus on an internal transfer?

Deposit Bonus

What deposit bonus do you offer?

How can I claim the bonus?

Does the bonus support my margin on MT4?

Can I withdraw the bonus?

How can I check how many lots are left?

Can I claim a bonus on my new deposit if I have not completed the volume requirement for the previous one?

Where can I see my bonus(es) in MT4?

Why was my bonus cancelled?

IB Program

Who is IB?

How do I open a partner account?

What is your IB commission?

What does "Active client" mean?

What is a "Valid order" in the IB program?

How often is commission credited to my account?

Where can I find promo materials?

How do I attract clients?

COPY TRADING SYSTEM

How can I become a Master Trader?

How do I adjust the amount of the commission I charge my Subscribers?

When do I get commission payments from my Subscribers?

How do I get the commission?

How do I choose Master Traders to copy?

How does copying work in terms of volume and leverage differences?

Do you charge any commission for copying Masters?

Can I stop copying the Master?

PAMM Service

Are there any guarantees that a PAMM Manager will not lose my money?

Can a PAMM Manager withdraw the funds I invested?

Where can I see the current profit that can be withdrawn from the PAMM Manager account?

Which personal details of an investor are visible for a PAMM Manager?

Which personal details of a PAMM Manager are visible for a PAMM investor?

What is the principle according to which the loss is divided between a manager and an investor?

INVESTOR

I am a PAMM investor; I have sent an investment acceptance request to a PAMM Manager. The PAMM Manager has neither accepted nor rejected it. What is the validity term of my request and when will the investment be transferred back to my trading account?

Can I invest bonus funds in a PAMM Manager account?

Can a PAMM investor cancel an investment acceptance request?

MANAGER

Can I get a bonus to my PAMM Manager account?

Is it possible to register with the PAMM system an account to which a bonus has already been credited? And what shall happen to the bonus?